FAQ

1. What products do you primarily sell?


We primarily provide daily pet supplies, including pet treats, toys, cleaning and grooming products, pet apparel, and a selection of pet lifestyle accessories, suitable for common pets such as cats and dogs.

2. Is the product safe? Is it safe for pets to use?

All products are screened with pet safety as the priority standard, opting for items made from non-toxic, non-irritating, and pet-friendly materials, while meeting essential quality requirements.

3. Do you provide international shipping?

We support international shipping to select countries and regions; you can check shipping availability and rates by entering your address on the checkout page.

4. How long does it take to ship?

Orders are typically processed and shipped within 1–3 business days. Delivery times vary by region, with international shipping usually taking about 7–15 business days.

5. Can I return or exchange this?

If the product has quality issues or the wrong item was shipped, you may request a return or exchange within 7 days of receipt. The product must be unused and in its original packaging.

6. How do I check my order status?

Once your order has shipped, a tracking number will be provided. You can view real-time shipping status via email or on your order page.

7. What if my pet doesn't like the product?

For certain pet supplies (such as toys and treats), individual preferences may vary. It is recommended to choose appropriate sizes or smaller quantities for a trial first.

8. Is there customer support available?

We provide online customer support. If you have any questions, you can contact us via the website contact form or email, and we will respond as soon as possible.

9. Are there any promotions or discounts available?

zazapet periodically launches promotional campaigns, new user offers, and holiday discounts. We recommend following the website homepage or subscribing to our newsletter for the latest information.

10. Is it possible to make a bulk purchase or establish a partnership?

If you have bulk purchasing or business partnership inquiries, please contact us via our business cooperation email, and we will provide you with the appropriate support and pricing proposals.